Project Specialist - Climate & Water Systems at Danish Refugee Council

SCOPE: The assignment covers beneficiary and assistance-delivery digital solutions, including registration, the beneficiary registry, enterprise deduplication and assistance delivery. It has two main areas of work: first, understanding Country Office priorities, constraints, user needs, journeys and CSP digital gaps, and turning them into process maps, service blueprints and a prioritised requirements backlog; second, supporting readiness, engagement, training, feedback and continuous improvement so next-generation solutions are deployed, used and improved in line with field needs. ACCOUNTABILITIES/RESPONSIBILITIES: Facilitate discovery, business process analysis and service design for registration, beneficiary registry and assistance-delivery solutions, supporting TECD design, rollout and validation. Engage WFP, partner and government counterparts through consultations, workshops and user research to validate needs, priorities, behaviours and pain points. Document current-state processes and support future-state maps, service blueprints and prioritised requirements, reviewed with business counterparts and TECD teams. Turn discovery outputs into actionable artefacts, including research findings, process insights, feasibility inputs, dependencies, backlog items and handover materials. Serve as TECD's business-analysis and field-insight focal point, consolidating needs raised through Regional BTOs and business counterparts and translating them into structured inputs for support, product/design and development teams, without replacing established support or regional engagement channels. Support beneficiary and assistance-delivery rollout, transition planning and adoption activities for next-generation DBTP solutions in coordination with Regional BTOs and business teams, providing tools, materials, readiness inputs, change impacts and follow-up analysis while regional teams retain their country-facing coordination role. Contribute to CSP digital enablement analysis by consolidating digital capability gaps identified with Regional BTOs and Country Offices and translating them into evidence-based inputs for corporate solution evolution and prioritisation. Identify and escalate risks, dependencies and blockers affecting beneficiary and assistance-delivery solutions, including continuity, performance, adoption, data quality and transition planning, through agreed WFP governance and support channels rather than managing incidents directly. Promote alignment with corporate systems, support models, data governance, information security, data protection and privacy requirements by identifying issues, documenting implications and referring them to the responsible corporate teams for decision or action. Facilitate structured feedback loops across Country Offices, Regional BTOs, TECD, product, support and business teams to inform enhancements, rollout planning and support arrangements, ensuring feedback is channelled through the appropriate regional and corporate mechanisms. Contribute to UN80-related beneficiary and assistance-delivery activities within TECD's mandate and this assignment's scope. QUALIFICATIONS & EXPERIENCE REQUIRED: Education: Advanced university degree in Business Administration, Operations Management, Information Systems, Computer Science, Human-Computer Interaction, Service Design, Programme Management or another relevant field; or first university degree with additional years of related work experience and/or training. Experience: At least five years of progressively responsible experience in business transformation, digital assistance services, beneficiary management systems, operational technology support, business analysis, change management or digital solution adoption in humanitarian or development contexts. Experience supporting Country Offices in the design, planning, deployment and continuous improvement of digital solutions, including coordination between programme teams, technology teams, support functions, cooperating partners and field users. Experience contributing to discovery, service design, user research, business process modelling, requirements analysis, solution testing or process improvement for complex digital initiatives; exposure to registration, beneficiary registry, assistance delivery, cash-based transfer or case-management systems. Knowledge & Skills: Strong understanding of business transformation, business needs assessment, stakeholder engagement, demand management, change management, operational support models and digital solution adoption in field operations. Good knowledge of discovery methods, human-centred design, service design, business process analysis, user research, workshop facilitation, process modelling and agile or iterative delivery approaches. Practical experience with requirements documentation, user stories, use cases, test plans, data analysis, dashboards, collaboration tools, process-mapping tools and multidisciplinary delivery environments. Strong analytical, coordination, risk-management and stakeholder-management skills, with familiarity with data protection, privacy-by-design and responsible use of beneficiary data considered an asset. Competencies: Excellent communication and presentation skills; Organized and detail oriented with strong judgement/decision-making skills; Able to articulate complex application concepts in non-technical language; Ability to plan and organize work and communicate effectively; Ability to handle a large volume of work and to meet strict deadlines; Ability to be resourceful, take initiative and use mature judgment; Ability to interact positively with people of different national and cultural backgrounds. Languages: Fluency in oral and written English. Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP's working

Tasks & Responsibilities Strategic and Technical leadership Lead the development, governance and continuous improvement of medical content within MSF Ubuntu digital health systems. Define and maintain standardized medical indicators, datasets, metadata, clinical terminology and reporting structures. Review requests for new medical content and determine technical feasibility, operational relevance and alignment with organizational standards. Coordinate medical content validation and approval processes involving technical advisors and subject matter experts. Ensure medical content complies with MSF intersectional standards, medical guidelines and interoperability principles. Collaborate with Data Science, Epidemiology and Digital Health teams to strengthen health information systems and data governance. Contribute to organizational digital health strategy and innovation initiatives. Participate in development of digital health policies, standards and governance frameworks. As part of Ubuntu health department, conduct medical data analysis at portfolio level during planning and reporting cycle/s supporting Ubuntu medical operational choices and programming priorities. Program Support Provide technical support to country programs regarding implementation and use of medical content within DHIS2 (Trackers/capture), EMRs and other digital platforms. Maintain project-specific metadata according to changing program needs. Support system changes, testing and deployment of medical content updates. Develop and maintain data collection guidance documents and metadata documentation. Provide expert advice on indicator definitions, reporting requirements and data interpretation. Support implementation of data quality improvement initiatives. Participate in software upgrades, user acceptance testing and rollout of new system functionality. Coordinate annual reporting processes including organizational indicators and strategic reporting requirements. Support programs in strengthening routine data use for monitoring, quality improvement and evidence-based decision-making. Supporting the Med-Ops cell/s and the country programs in medical programming data analysis, contributing to data driven evidence-based decision making and in strategic discussions at Med-Ops cell level. Data Governance and Analytics Support implementation of medical data governance frameworks. Promote standardization and harmonization of medical datasets across MSF Ubuntu programs. Develop dashboards, visualizations and reporting tools that improve interpretation of medical data. Support analysis of routine health information for operational monitoring. Collaborate with Data Science and Epidemiology teams to improve data quality, completeness and consistency. Support development of indicator frameworks for monitoring program performance. Contribute to continuous improvement of data standards and reporting systems. Representation and Coordination Represent MSF Ubuntu within MSF intersectional Digital Health, DHIS2 and Health Information System Communities of Practice. Participate in technical working groups related to digital health, health information systems and interoperability. Coordinate medical content development with advisors across technical disciplines. Collaborate with external partners, academic institutions and software developers where appropriate. Represent MSF Ubuntu in digital health conferences, workshops and technical meetings. Capacity Building and People Management Support in establishing the E-health team in the upcoming years. Develop and maintain training materials on medical content and digital health systems. Deliver webinars, workshops and user training on medical data collection, reporting and data use. Mentor program teams on best practices in health information management. Support onboarding of new users and technical advisors. Provide second-line support for medical content related queries. Contribute to organizational learning on digital health and data governance. Qualifications Education Medical Doctor, Registered Nurse, Clinical Officer or other relevant health qualifications (Essential). Master's degree in public health, Health Informatics, Epidemiology, Digital Health, Health Information Systems or related field (Essential). Experience Minimum 5+ years of progressively responsible experience in humanitarian or public health programs (Essential). Demonstrated experience developing, implementing and working with DHIS2 and/or Electronic Medical Records and/or Health information systems, including medical indicators, metadata, and reporting systems (Essential). Experience and skilled in medical data management, analysis and visualization (Essential). Proven experience in supervision, mentoring, and trainings skills. Demonstrated experience in supervision, mentoring, and training Strong commitment to equity, diversity, inclusion, and continuous learning Competencies Technical Competencies: Strong knowledge of DHIS2 configuration and metadata. Understanding of Electronic Medical Records and health information systems. Medical data governance. Data quality management. Indicator development. Dashboard development and data visualization. Health data analysis. Microsoft Office 365. Excellent documentation skills. Behavioral Competencies Commitment to MSF Principles. Strategic thinking. Quality orientation. Service orientation. Planning and organizing. Analytical thinking. Initiative and innovation. Collaboration and teamwork. Communication and influencing. Capacity building and coaching. Cross-cultural awareness. Networking and partnership building. Security awareness. Language Excellent fluency in spoken and written English (essential); French or Arabic (An Advantage). Condition