Akamai Technologies logo

Senior Partner Solutions Engineer

Akamai Technologies

SwedenFull-timeSenior

Job description

Do you relish the opportunity to work with global brands? How would you evangelize our cutting edge products to partners? Join our Partner Enablement team! Partner Solutions Engineers (PSE) are part of Akamai's Pre-sales team. You will work with Channel Managers, Partner Account Executives, services & support teams in EMEA. Together, we will ensure that partners are well enabled to sell, implement, support, and maintain Akamai solutions. PSEs tailor & execute Akamai's Partner training strategy for both partner & Akamai's growth. The Role Design and implement innovative technical solutions, ensuring seamless integration, optimal performance, and alignment with organizational goals and client requirements. As a Partner Solutions Engineer, you will be responsible for: Developing trusted relationships with partners' Sales, Presales, and Technical leaders Supporting partners with technical sales activities such as value confirmation education and delivery Coordinating efforts for enabling partners on relevant products Customizing resources such as sales plays, competitive intelligence and use cases to drive partner sourced opportunities Representing partner needs to product teams while collaborating with internal groups like marketing, services, and support to ensure partner success. Partnering with field sales teams to drive business through the channel Do what you love To be successful in this role you will: Have experience in a customer or partner-facing environment such as technical pre-sales, account/project management or consulting Have experience working in cybersecurity, cloud, enterprise, or networking technology Be able to effectively present complex and technical material to varying audiences virtually and in-person Demonstrate excellent communication in both Swedish and English as well as relationship building skills Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.  Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to learn and make a real impact in a global technology company? Come join us and learn with a team of people who will energize and inspire you! #LI-Remote

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