6sense logo

Senior Software Engineer

6sense

USAFull-timeSenior

Job description

Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.  Role Overview We are looking for a high-impact Senior Software Engineer with strong expertise in backend development. The ideal candidate should have deep experience building scalable APIs, distributed systems, platforms, or engineering frameworks. You will play a key role in building scalable systems and driving engineering excellence. What You’ll Do Design and build scalable backend systems and APIs Develop robust and production-grade applications Architect APIs, microservices, and distributed systems Collaborate with product, data, and design teams Write clean, production-grade code Contribute to system design and technical decisions Mentor junior engineers What You Bring 7+ years of experience in software engineering Experience with Python and/or Java Understanding of microservices and distributed systems Experience with AWS, GCP, or Azure Strong problem-solving skills Good communication and an ownership mindset Good to Have Exposure to Golang and Typescript Experience in high-growth SaaS environments Exposure to data platforms or analytics systems Prior experience mentoring or leading engineers Base Salary Range: $$191,360.00 - $287,040.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO).#Li-remote Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy Our Benefits:  Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.  We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.  Equal Opportunity Employer:  6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.  We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com

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