Head, Client Experience (Deputy Director) at Central Bank of Kenya

The mission of Communications and External Relations (CER) is to help deliver financial and political support for the World Bank Group, strengthen the Bank Group's role as a global thought leader in development by enhancing and safeguarding its reputation, and supporting operational teams to achieve country outcomes. CER manages corporate communications and global engagement with key stakeholders, including media, civil society, foundations, private sector, donor countries, and international organizations, as well as employee engagement. CER also manages strategic communications for the World Bank Group's Regions and technical units and leads the management of reputation risk. Regional Stakeholder Engagement in CER The Regional Stakeholder Engagement team manages strategic communications across the seven regions of the World Bank Group, driving engagement across regions and country offices to align local efforts with our global strategy. The work aims to build support and understanding for World Bank Group (WBG) priorities across a range of stakeholders; enhance and protect the reputation of the WBG as a leading development organization; support operational effectiveness and social accountability by sharing development progress, knowledge, and results. Recognizing that economic and social contexts evolve rapidly, and that communications technologies have revolutionized the ways that information travels, we are building a team of dynamic and innovative professionals prepared to use innovative engagement strategies, traditional and digital tools, including social media and artificial intelligence to shape the debate on development priorities and tradeoffs. Communications and External Relations Officer, Advocacy, Campaigns & Editorial Content The Communications and External Relations Officer is a member of the Regional Stakeholder Engagement team and supports the development and implementation of stakeholder engagement, communications, advocacy, and reputational risk management activities across the region. The position contributes to advancing the World Bank Group's regional stakeholder engagement agenda through delivery across CER's four business lines: Stakeholder Engagement, Strategic Business Marketing, Advocacy & Campaigns, and Risk & Issue Management. The role requires sound judgment, strong communications and editorial skills, political awareness, and the ability to translate complex development issues into compelling communications that advance regional priorities. Working closely with regional and country management, operational teams, and colleagues across IBRD, IDA, IFC, and MIGA, the Communications and External Relations Officer helps advance a coordinated One World Bank Group approach to External Relations. The role has primary responsibility for coordinating the region's Advocacy & Campaigns work, overseeing editorial planning, content development, and digital storytelling to support advocacy objectives, strengthen stakeholder engagement, and ensure high-quality, consistent messaging across all regional communications. Key Responsibilities Advocacy & Campaigns Coordinate integrated advocacy and communications campaigns supporting regional priorities, flagship initiatives, and institutional objectives. Develop campaign plans, messaging frameworks, and communications approaches that combine media, digital communications, executive positioning, events, and storytelling. Oversee regional editorial planning, ensuring communications activities align with advocacy priorities and institutional objectives. Oversee the development and editorial review of speeches, blogs, feature stories, press releases, newsletters, opinion pieces, talking points, multimedia products, and other communications materials for regional leadership. Ensure high editorial standards, quality, and consistent messaging across all regional communications products and digital platforms. Manage regional editorial calendars and coordinate content development across country teams and priority initiatives. Identify, develop, and package compelling stories that demonstrate development results, client impact, and regional thought leadership. Ensure communications products are effectively adapted for web, social media, multimedia, and other digital channels to maximize audience reach and engagement. Promote innovative storytelling approaches that strengthen advocacy efforts, elevate the World Bank Group's voice, and amplify regional priorities. Stakeholder Engagement Support stakeholder engagement strategies by developing communications approaches that broaden understanding of regional priorities and encourage engagement among key audiences. Translate stakeholder insights into compelling communications products, campaigns, and storytelling. Support digital engagement activities, virtual events, and communications that complement stakeholder outreach. Use audience insights and communications analytics to improve advocacy efforts and audience engagement. Strategic Business Marketing Support Strategic Business Marketing by identifying flagship operations, regional priorities, knowledge products, and development results for strategic promotion. Develop high-quality communications products that increase understanding of the World Bank Group's work and reinforce the One World Bank Group approach. Collaborate with colleagues responsible for Strategic Business Marketing to ensure advocacy campaigns and communications products support broader regional business objectives. Identify opportunities to showcase development impact, client success stories, and thought leadership through compelling communication. Risk & Issue Management Support the identification and monitoring of reputational risks and emerging issues affecting regional priorities. Review communications products to ensure accuracy, consistency, and appropriate co

About the Role One Acre Fund takes on debt to finance our working capital needs, resulting from purchasing agricultural inputs ahead of time and selling them on credit to farmers. You will join the Investor Relations team, which manages our debt needs, identifies and grows relationships with lenders, and advises on capital structure and liquidity management. The Investor Relations (IR) team is currently a team of 3 people, based in New York & Nairobi, and part of the larger Finance Division. You will report to the Investor Relations Director to independently develop a pipeline of debt investments. Responsibilities Debt Raising: You will source and structure working capital financing deals from African banks and commercial financing actors in our operating countries. You will have an annual deal-making target in the 7-8 figure range (USD or USD equivalent). In particular, you will lead One Acre Fund's innovative financing platform: local currency financing and structured working capital debt products (e.g., BOE, receivables financing) Lead Investor Relations' presence in SSA: You will lead the team's presence in the region, participating in conferences, panels, and relevant investor events, and leading prospect and current investor visits to our operations. You will stay informed about market trends and deals in our countries of operations. Contribute to Investor Relations' team goals: You will weigh in on capital structure issues, liquidity monitoring, risk, and financing strategies, contribute to our external financial reporting, and assist on analysis, proposals, and reports as needed. Career Growth and Development We have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career. Qualifications Across all roles, these are the general qualifications we look for. For this role specifically, you will have: For this role specifically, we are seeking an exceptional banking professional with 8-10+ years of experience structuring loans, and a passion for our mission. You are encouraged to apply if you have: Clear track record of originating and structuring loans in the 7 - 8 figure range (USD or USD-equivalent) Experience independently managing the full debt raising cycle, from prospecting to due diligence, term negotiation, and legal documentation, with support from legal counsel Experience developing and maintaining strong relationships with both external clients and internal stakeholders, understanding the factors influencing decision-making. Experience in corporate finance and financial statement analysis. Advanced proficiency in Excel and financial modeling Strong networks within the banking and investing community in Africa Preferred Start Date As soon as possible Job Location Flexible, Countries of Operations Benefits Health insurance, housing, and comprehensive benefits Eligibility This role is only open to citizens or permanent residents of Kenya, Rwanda, Burundi, Ethiopia, Zambia, Nigeria, Tanzania, Uganda, the Democratic Republic of Congo, and Malawi. Application Deadline 19 August 2026.Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.