Blank Canvas Marketing logo

Blank Canvas Marketing: Executive Assistant & Administrative Manager

Blank Canvas Marketing

Anywhere in the WorldFull-Time

Job description

Headquarters: NYC URL: http://blankcanvasmarketing.com Executive Assistant Remote | Eastern European Working Hours Blank Canvas Marketing is looking for an exceptional Executive Assistant to become the organizational backbone of our company. We're a fast-moving marketing agency filled with creative thinkers. Creativity is our strength. Organization needs to be yours. You'll be the person who keeps everything running behind the scenes—ensuring our finances, files, systems, and day-to-day operations stay organized and nothing slips through the cracks. This role is ideal for someone who genuinely enjoys creating order, loves supporting a team, and takes pride in being the person everyone can rely on. Responsibilities Finance & Administration Prepare and send client invoices Reconcile payments and company accounts Maintain monthly bookkeeping records Coordinate with our accountant and ensure financial records are organized and up to date Operations Maintain our client database (CRM) Organize and maintain our file management systems Keep internal documentation accurate and easy to find Help ensure projects stay on track by following up on outstanding tasks and deadlines Create and improve systems that keep the business running smoothly Executive Support From time to time, you'll also provide executive and personal assistant support to the CEO, including: Managing calendars and booking appointments Researching travel and coordinating itineraries Finding contractors and service providers Handling occasional administrative tasks in different countries (She is also location independent) Assisting with miscellaneous projects as they arise No two days are exactly the same. You will have a good mix of routine and novelty. Who We're Looking For We're looking for someone who is: Exceptionally organized and detail-oriented Reliable, dependable, and someone people naturally trust Proactive - you enjoy solving problems before they become problems Calm under pressure and able to keep multiple priorities organized Comfortable working independently in a remote environment Excellent in written and spoken English Naturally curious and enjoys learning new technology Fluent in bookkeeping and US accounting You don't need to know every tool already, but you should be excited to learn. We're especially looking for someone who enjoys exploring how AI can safely and responsibly automate repetitive work and improve efficiency without sacrificing quality. An interest in startups is a big plus. We primarily work with startups, so this is the space you will be surrounded by. Nice to Have Experience as an Executive Assistant or Operations Assistant Experience with CRMs and cloud-based productivity tools Strong Google Workspace skills Confidence learning new software quickly יכול לדבר עברית Working Hours This is a fully remote position with working hours aligned to the Eastern European time zone. You don't need to be in our time zone, but at least 5 hours of your day should be able to overlap with ours. About Blank Canvas Marketing Blank Canvas Marketing is a full service marketing agency that helps growth stage startups scale. We're looking for someone who takes genuine pride in helping others succeed. Someone who enjoys creating order from complexity, notices the details others miss, and wants to become a trusted, long-term member of a close-knit team. If you're the type of person who loves checklists, color-coded folders, and the satisfaction of knowing everything is exactly where it should be, we'd love to hear from you. To apply: Please send cover letter and resume to neighborhoodhosts@gmail.com with the title Executive Assistant To apply: https://weworkremotely.com/remote-jobs/blank-canvas-marketing-executive-assistant-administrative-manager

Requirements

  • HR Administration, Customer Support, Accounting, Admin, and Bookkeeping

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