Newfold Digital: Small Business Consultant
Newfold Digital
Job description
Headquarters: United States - Remote URL: http://newfold.com Who we are. At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next. As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience. The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day. As a Professional Services Sales Consultant, you will provide the first impression to customers interested in establishing and growing their online presence. We take a consultative approach to sales — learning about the needs of each customer and fitting them into the best products and services available. What you’ll do & how you’ll make your mark. Educate customers about our site design services, understanding their goals for the website and detailing how our team can help bring that vision to life. Educate customers about our search engine optimization services, understanding their current marketing strategy and how we can expand it. Maintain industry awareness and knowledge of current search engine optimization strategies. Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, adapt and prioritize in a high-volume, dynamic environment Follow a hybrid approach of both Inbound and Outbound dials to connect with customers who have inquired about our products and services. This will include online inquiries, emails, and internal leads submitted through the referral process. Everyone you speak with is an existing customer or someone inquiring on how to become a customer. Who you are & what you’ll need to succeed. Driven to consistently meet and exceed sales quotas. Exceptional and persuasive communication skills, both verbal and written. Strong passion for helping small and medium sized businesses succeed. Enthusiasm to learn about Website Design and SEO. Ability to handle change in a dynamic environment. Why You’ll Love Us: Excellent Sales Training. We are a resource-rich training environment - we make sure you have everything you need to be successful in this role We’ve got you covered. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, LinkedIn Learning, Pet Insurance, Generous Vacation policy, and much more. ⭐ Best Company Perks & Benefits, 2025 ⭐ Happiest Employees, 2025 ⭐ Best Company Work-Life Balance, 2025 ⭐ Best Engineering Teams, 2025 ⭐ Best Leadership Teams, 2025 ⭐ Best Career Growth, 2025 ⭐ Best Company for Diversity, 2025 ⭐ Best Company for Women, 2025 ⭐ Best Company Outlook, 2025 (Comparably, 2025) Work remotely - but not alone. Our team leaders, coaches, and directors will make sure that you're never isolated as you work remotely. Stand-ups with your team, Team Chats to network and resolve issues and MS Teams coaching sessions. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. The compensation for this position is $16.50/hourly plus uncapped commission earning potential ($85,000 OTE, with top performers earning more). #NetworkSolutions Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. To apply: https://weworkremotely.com/remote-jobs/newfold-digital-small-business-consultant
Requirements
- Paid Social Media Advertising, Social Media Marketing, Tracking and Attribution, Bug Tracking, Social Media Management, Social Media Ads, KPI Tracking, Social Media Content, and Inventory Tracking
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