One Model logo

Senior Business Development Representative

One Model

UKFull-timeSenior

Job description

To support One Model's continuous growth in the European market, we are seeking a dynamic and ambitious Enterprise Business Development Representative (BDR) to contribute to expanding our business. Reporting to the Director of Business Development, the BDR will be crucial in generating new business opportunities and navigating the sales cycle, primarily with large enterprises and rapidly growing companies. We want you on our team if you possess an entrepreneurial mindset, strong technical proficiency, and enjoy building relationships.  Responsibilities Prospect and qualify outbound and inbound sales opportunities via cold calling, cold emailing, and social selling. Create and execute on an effective outbound strategy in partnership with your Account Executive to win more deals. Own your territory and approach your day to day as an Account Executive, providing weekly updates on targeted accounts, ongoing campaigns, and metric attainment to Sales Leadership and Account Executives. Cultivate relationships with various external stakeholders meeting our business standards to book new meetings for sales representatives successfully. Identify and comprehend prospects' challenges and requirements, aligning them with the value and features of One Model's offerings. Work to ensure that booked meetings become held meetings and follow up with contacts who failed to show up for a meeting. Utilize innovative technologies and creative strategies to communicate effectively with prospects. Stay informed about trends and issues within HR technologies and people analytics. Offer constructive feedback to product management, marketing teams, and sales leadership to enhance products and create additional value for customers. About You Based in London 2+ years selling in a business-to-business (B2B) environment preferably to large enterprises across the EMEA region Successful track record in a sales or business development role, with a track record of meeting or exceeding targets. Entrepreneurial approach to generating new meetings for sales teams. Familiarity with CRM software (e.g., Salesforce, HubSpot) and other sales enablement tools to manage and track leads, opportunities, and activities. A problem solver with the ability to proactively multitask & manage multiple customer accounts. Strong research skills to identify and qualify potential leads, understanding their business needs, challenges, and decision-making processes. Ability to thrive in a fast-paced environment, adapt to changes, and quickly learn about new industries and technologies. Collaborative mindset with the capacity to work effectively with cross-functional teams, including sales, marketing, and product teams. Growth-minded, energetic personality with a good sense of humor. Nice To Have 2+ years outbound selling (cold calling, cold emailing, social selling, etc.) or closing deals in a business-to-business (B2B) environment preferably to large enterprises. Experience selling HRtech or to HR leaders. Experience working in a hybrid or fully remote sales position. Experience using Hubspot, Leadfeeder, Dealfront, Gong or other similar technology. What’s In It For You One Model, founded by industry veterans in HR analytics, boasts a strong competitive advantage with its data-first approach to the People Analytics Platform. Joining One Model means: Flexibility to work remotely, collaborating with colleagues globally. A friendly, inclusive, and respectful workplace culture. The opportunity to contribute significantly to a young company and team. Generous compensation and attractive performance pay structure. At One Model we pride ourselves on our supportive and inclusive work environment and are confident that you will feel included here regardless of your demographic. We see the value of having a diverse workforce, which is why we encourage you to apply for the role even if you don't think you're a 'perfect fit'. Base Salary Range £50,000—£60,000 GBP

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