Reddit logo

Senior Frontend Software Engineer, Home Experience

Reddit

USAFull-timeSenior

Job description

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. The Feeds Experience team is responsible for one of the highest traffic pages on the platform: the Feed pages on the Reddit apps and website. Feeds are both a destination and entry point for almost all Reddit journeys, and we know a smooth, intuitive, and delightful experience is critical to Reddit’s success and appeal. You’ll be working with the immense scale of hundreds of millions of users to help them explore Reddit and provide them with excellent feeds on Reddit. What You’ll Do: Work cross-functionally, collaborate and partner with product, design, and other engineering counterparts to build novel products and features that our users will love. Work alongside a team of thoughtful, fast-moving, and motivated engineers. Contribute to standards that improve developer workflows, recommend best practices, and help mentor engineers on the team to grow their technical expertise. Own the full development cycle for major projects: design, development, test, experimentation, analysis, and launch. You’ll be writing and reviewing code and design docs, giving feedback on product specs and mocks, and ensuring successful delivery of these key projects. You will be a key driver in the planning, development, and implementation of critical projects across Reddit’s web architecture, working alongside backend and other client engineers. Enable a culture of metrics led execution, with a focus on operational excellence and system observability. Partner with leadership and cross-functional partners to develop the right roadmap that best achieves our product and engineering goals. Who You Might Be: 6+ years of software development experience in one or more front end focused programming languages; Javascript, Typescript, ES6 Experience with one or more front-end web frameworks such as LIT, Polymer, React, Vue, or Angular with experience with CSS. Strong organizational skills, the ability to breakdown and prioritize tasks for yourself and others while keeping projects on schedule. BS degree in Computer Science, a similar technical field of study or equivalent practical experience. Strong focus on user experience and usability. You are an undying advocate for the user, and you have a deep intuition for how people think and how they interact with software. Experience with social is a huge plus. Entrepreneurial spirit. You are self-directed, innovative, and biased towards action in fast-paced environments. You love to build new things and thrive in ambiguity. Excellent communication skills. You partner effectively with teams in a fully remote environment and discuss complex topics with technical and non-technical audiences Experience with GraphQL, REST, HTTP, Thrift basics, and the ability to design and implement maintainable APIs is a plus. Understanding of large scale web applications, considerations and techniques to accommodate high RPS, complex pages is a major plus. Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs 401k with Employer Match Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Flexible Vacation & Paid Volunteer Time Off Generous Paid Parental Leave  #LI-remote Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $190,800—$267,100 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serv

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