
Senior Manager, Third-Party Events (Remote US)
Veeam Software
Job description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role Veeam's Global Events team turns tentpole moments like WEF/Davos and RSAC into some of the company's most powerful strategic assets, and as Senior Manager, Third-Party Events, you'll manage that portfolio end to end. You'll carry significant program budgets, partner directly with C-suite stakeholders, and shape how thousands of people experience Veeam's brand at the shows. This is the most senior individual contributor role on the Global Events team, reporting to the Director of Global Events, and it's built for someone who wants to do work they'll still be talking about in ten years. What You’ll Do Own the strategy and execution of Veeam's third-party events, including tentpole programs like WEF/Davos and RSAC Design experiences that drive real behavior change, not just brand visibility, at every event you touch Manage significant program budgets, including vendor contracts, SOWs, and financial reconciliation Partner with marketing and sales leadership to drive executive attendance from priority accounts Lead cross-functional collaboration across Marketing, Sales, Field Marketing, and Alliances Direct agency partners, vendors, and on-site staff to a consistent standard of execution Use and champion AI tools to plan, brief, and execute events faster and more effectively What You’ll Bring 7+ years in event marketing, experiential marketing, or a related field; B2B tech strongly preferred Proven ownership of high-profile, tier-one third-party tradeshow programs with significant budget responsibility ($1M+) A track record of designing executive engagement programs that feel premium and purposeful You run several high-stakes events at the same time and none of them suffer for it. You lead people you don’t manage, and they follow because you’ve earned it. You stay decisive when things are unclear because you’ve learned to create clarity rather than wait for it. Experience negotiating contracts and managing SOWs, budgets, and reconciliation Working knowledge of event platforms such as Salesforce or Cvent Active, current use of AI tools in day-to-day event planning and execution Ability to travel 40–60% domestically and internationally Bonus Skills Deep experience with Claude Chat & Cowork, Microsoft Copilot for Enterprise, or ChatGPT Enterprise Familiarity with Coupa or similar procurement/finance tools Background working directly with C-suite stakeholders on high-visibility programs Interest in emerging experiential and event technology formats #LI-TS1 #remote What you'll get Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents Medical, dental, and vision coverage starting on your first day Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program 401(k) retirement plan with company matching contributions Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time AirVet: 24/7 virtual veterinary care at no cost Legal services, identity protection, and supplemental health insurance options Tax-advantaged spending accounts for healthcare, dependent care, and commuting Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning Compensation Transparency Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range. In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off. U.S. Geographic Zones & Compensation Ranges (TTC / OTE) Zone 1: San Francisco Bay Area, New York City Boroughs $181,800—$337,500 USD Zone 2: Washington, California (excluding San Francisco Bay Area) $166,600—$309,300 USD Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona $151,500—$281,200 USD Zone 4: All other US locations $131,800—$244,700 USD Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By subm
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