Delivery Clerk

Role Outline The Transport Lead is responsible for overseeing daily transport operations to ensure the safe, compliant, cost-effective and efficient movement of goods. The role leads transport teams, manages fleet performance, ensures adherence to customer service requirements, and drives continuous improvement initiatives that enhance operational performance, safety and productivity. About the role key duties and responsibilities Lead and coordinate daily transport activities to meet customer and business requirements. Monitor fleet utilisation and optimise vehicle routing, load planning and vehicle allocation. Maintain strong relationships with internal and external stakeholders. Monitor driver progress and address unforeseen challenges or deviations from plan promptly. Use transportation management systems and tracking tools to monitor shipments and vehicles in real time. Ensure on-time collection and delivery of shipments. Resolve operational issues and service disruptions promptly. Supervise transport controllers, planners, drivers and support staff. Conduct daily operational briefings and performance reviews. Develop employee capability through coaching, mentoring and training. Promote a positive safety culture and employee engagement. Ensure service levels meet or exceed contractual customer expectations. Oversee vehicle availability, utilization, maintenance and compliance. Monitor transport costs, including fuel, maintenance, labor and subcontractor expenses. Identify cost-saving and productivity opportunities without compromising safety or service delivery. Manage the performance of transport-related suppliers and contractors. Ensure compliance with transport legislation, road safety regulations and company policies. Ensure drivers hold valid licenses and permits and complete required training. Ensure loads depart within the agreed dispatch window and control delivery documents, keys, GPS devices, fuel cards and mobile phones. Coordinate resolution of delivery issues with customer service and relevant stakeholders. Maintain accurate transport records and operational documentation. About you Diploma or degree in Logistics, Supply Chain Management or a related field; relevant professional qualification. 3-5 years of transport/logistics operations experience, with demonstrated responsibility for coordinating teams, resources and daily service delivery. 3-5 years in a transport logistics, supply chain or FMCG environment. Practical experience in dispatch planning, route and load optimization, fleet utilization, driver monitoring, transport scheduling, TMS/tracking tools, customer service and operational issue resolution. Experience supporting Kenya-based transport operations and applicable local road transport requirements. Fluent written and spoken communication.

KEY DUTIES & RESPONSIBILITIES Oversee day-to-day workshop operations, ensuring timely and quality vehicle maintenance and repairs Plan and schedule preventive maintenance for the company fleet Supervise mechanics and workshop staff, allocating tasks and monitoring performance Ensure availability of spare parts, tools, and equipment; manage inventory and procurement needs Diagnose recurring mechanical issues and implement corrective measures Maintain accurate maintenance records, service logs, and repair reports Enforce workshop safety standards and regulatory compliance Control workshop costs and identify opportunities to reduce downtime and expenses. Liaise with the operations team to minimize vehicle downtime and support fleet availability QUALIFICATIONS Minimum Diploma in Automotive Engineering or Mechanical Engineering Applicants must be 40 years and above Proven experience managing a vehicle workshop or fleet maintenance operation Strong leadership, organizational, and problem-solving skills Sound knowledge of heavy commercial vehicle systems (engine, transmission, hydraulics, electrical) High level of integrity, professionalism, and attention to detail