Customer Success Manager - EMEA

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. The Platform Engineering group at CentralReach builds the underlying technologies that power our Public and Private Cloud Platforms worldwide. The group is responsible for storage, data infrastructure, IT, observability systems, DevOps, SRE, provisioning, compute, orchestration platform, internal tools, internal platforms (laptops, networks, systems etc.) and services - all the components that make up the CentralReach Platform. If you have a passion for the future, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome and take on technical challenges of all shapes and sizes, have excellent interpersonal skill and sense of humor and enjoy rolling up your sleeves and jumping in, then read on! As a Sr. SRE, you will work closely with the key stakeholders in Software Engineering to drive adoption of modern reliability practices like SLOs, error budget policies, actionable alerts, incident retrospectives, chaos testing, and end-to-end ownership. Key Accountabilities: Own production reliability, including availability, latency, performance, capacity planning, monitoring, emergency response, and uptime for production environments. Define, maintain, and improve SLOs, SLIs, error budgets, actionable dashboards, and observability practices. Analyze, troubleshoot, and resolve operational issues that affect service reliability and SLO performance. Build and automate multi-environment observability capabilities, including capacity forecasting based on usage patterns. Reduce toil and increase development velocity through automation and continuous improvement. Provide production support, including incident, change, and problem management; root cause analysis; service restoration; runbooks; and standard operating procedures. Identify data-driven opportunities to improve system architecture, availability, performance, and reliability. Collaborate with software engineering teams on release management, roadmap planning, and operational readiness. Implement and manage reliability and observability tools such as Datadog, Prometheus, and Grafana. Desired Skills and Experience: Experience with monitoring, APM, and observability tools such as Splunk, Prometheus, Datadog, and OpenTelemetry. Experience implementing observability strategies for logs, metrics, and traces. Strong understanding of CI/CD practices and tools such as Jenkins, GitHub Actions, GitLab, Argo, and Kargo. Strong understanding of major cloud providers, preferably AWS, and cloud-native infrastructure concepts. Strong understanding of containerization technologies, including Kubernetes and Helm. Experience with one or more programming languages, such as Java, Python, or Go, and familiarity with .NET application development. Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts. Experience using AI to improve productivity and amplify technical skills. Base Salary Range $160,000—$180,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Partner Sales Manager Amplitude’s Partner ecosystem is made up of the best-in-class consultancies, agencies and technology providers globally. We are looking for a Partner Sales Manager to drive revenue in collaboration with our top solution and technology partners. You will be responsible for LATAM partner pipeline creation and partner sales contribution. As a Partner Sales Manager you will prioritize which partners to recruit in-region (solution), and how to build predictable sourced pipeline with those who you recruit. You will build a partner business plan with each of your primary partners in order to ensure repeatable sales pipeline; coordinate co-marketing to drive pipeline creation; and work closely with the sales leadership in your territory to keep field sellers and partners aligned for mutual success. This role is on the global partner team, and you will work cross-functionally with sales, partner marketing, programs & operations, and enablement to ensure partner success. As a Partner Sales Manager, you will: Align with Sales leadership to develop a partner strategy appropriate your territory, designed to achieve identified pipeline and revenue targets Focused on working with Resell and Solutions Partners to source pipeline, own sales cycle, customer onboarding and ongoing post-sale services Heavy emphasis on playing "sales manager" to partner sales teams on structured enterprise sales approach to managing sales cycles (including account planning, weekly deal reviews and inspection, forecasting). Drive sourced pipeline via marketing efforts and sales sourced pipeline Co-create partner plans with your regional partners to enable field activities (e.g. account mapping, co-marketing, solution plays) Build partner-sourced and assisted pipeline in your territory Be the trusted advisor to AEs and make working with partners easy Pre-qualify partners on opportunities they source Prepare partners to productively meet with Amplitude AEs Activate new partners in region that help broaden and enhance Amplitude’s platform by driving partner-sourced revenue Track joint sales pipeline and attend internal forecast calls to provide visibility into partner-sourced opportunities, including identifying where partners are a good fit to assist existing opportunities You'll be a great addition to the team if you have: Must have at least 5-8 years of experience in Partner, Sales, or Channel Development roles Experience in a fast-paced environment, growing and managing partner-sourced pipeline in mid-size and enterprise market segments Use data to make decisions about priorities, and focus on outcomes over activities Solve complex problems and design processes, a doer with a bias for execution Are motivated by exceeding revenue targets Knowledge of the Product Management or Analytics, Experimentation & Growth landscape is preferred. You might have worked in the industry or have a passion for learning An entrepreneurial mindset to build new partnerships, create new categories, and make an impact A passion for collaborating with colleagues in a team centric environment. Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. Other fun facts about Amplitude: G2: #1 product analytics solution and #3 best software product Business Insider: A top tech company to bet your career on Fast Company: #3 most innovative enterprise company in the world Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors. We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world. Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Our values: At Amplitude, our values guide how we show up for one another and for our customers: Humility: We operate from a place of empathy and openness, seeking to understand many points of view. Ownership: We take the initiative to solve problems that drive our shared company success. Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourse