Assistant Restaurant Supervisor at Nexus Staffing Solutions

Job description

A growing hospitality establishment in Kileleshwa, Nairobi is looking for an Assistant Restaurant Supervisor to support the Supervisor and management team in coordinating daily restaurant operations. The successful candidate will play a hands-on role in supporting staff, maintaining service standards and ensuring a positive customer experience. Key Responsibilities Assist in supervising restaurant staff during daily operations. Support coordination between the service and kitchen teams. Ensure customers receive friendly and efficient service. Monitor staff attendance, punctuality, grooming and conduct. Assist with managing customer complaints and service concerns. Support restaurant cleanliness, hygiene and general presentation. Help monitor stock levels and report shortages. Assist with opening and closing procedures. Support implementation of operational procedures and service standards. Monitor service flow and help resolve operational challenges. Support the Supervisor in assigning duties and coordinating staff. Assist in monitoring employee performance and discipline. Escalate operational and customer-service issues to the Supervisor. Step in for the Supervisor when required. Candidate Profile The ideal candidate should: Have previous experience in a restaurant, hotel, food-service or hospitality environment. Have good customer-service and communication skills. Be comfortable working in a fast-paced environment. Demonstrate leadership potential and the ability to work effectively with a team. Be organised, reliable and hands-on. Be willing to work shifts, weekends and public holidays where required. Have a positive attitude towards customers and colleagues.