Hightouch: Deployment Architect - Email & SMS / Messaging

Headquarters: London URL: https://www.limitlesstech.com/ Limitless, in partnership with Netflix, is looking for Japanese-speaking freelance customer service representatives to support Netflix customers in Japan. This is a fully remote freelance opportunity for people who are confident speaking with customers, comfortable using online systems and able to work independently from home. You will provide voice-based customer support to Netflix customers, helping with account queries, service questions, technical issues and general support. You will use Netflix systems, knowledge resources and agreed support processes to provide clear, accurate and friendly resolutions. Key responsibilities include: Providing customer support in Japanese by voice Helping customers with account, service and technical queries Following Netflix support processes and quality standards Using online systems and knowledge tools to resolve customer issues Delivering a professional, friendly and efficient customer experience Completing required training, assessments and programme updates Working independently from home while staying connected with the wider support team What we are looking for: Fluent or near-native Japanese language ability Strong spoken communication skills Comfortable supporting customers by phone Confident using online systems and digital tools Reliable internet connection and suitable home working environment Ability to work independently and follow defined processes Customer service experience is useful but not essential Training: Training starts on 9th October 2026 and runs for four weeks, Monday to Friday, from 13:00 to 17:00 Japan Standard Time. Training is delivered virtually in Japanese and attendance across the fixed training schedule is required. Working hours: Once live, the current available service windows are: Monday to Friday 09:00-13:00 JST 17:00-21:00 JST Available working patterns and shifts will be confirmed during training. Earnings: You will be paid $20 USD per hour during training and the initial live period. You will then move to an On-Target Earnings model of up to $20 USD per hour, linked to agreed service and performance measures. Please note, if you achieve the contract KPIs (speed of handling and quality), you WILL get $20 - we want and need to pay you $20 as that means we are hitting our targets! Freelance arrangement: This is an independent freelance opportunity, not an employed position. You will register on the Limitless platform and complete the required online verification, assessments and programme qualification stages before joining training. Payment is made monthly, directly to your PayPal. We do not withhold any earnings for any regulatory requirement. As an independant contractor, all regulatory requirements in your region are your responsibility. We accept freelancers from most countries and regions, however, if your country or region is not 'gig-friendly' it will not appear as an option, meaning you can not onboarding. The onboarding process should take no more than 1 hour total effort before being invited to training. To apply: https://weworkremotely.com/remote-jobs/limitless-technology-japanese-speaking-customer-service-agent-for-netflix-japan

Headquarters: Remote (North America) About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About The Role As an Deployment Architect, you will be the force behind successful deployments at Hightouch. Working in close partnership with an account team and the Hightouch product team, you will own the full deployment and enablement lifecycle for Hightouch customers. You will be the primary point of contact for customers during deployment and are responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure. In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the deployment lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs. What You’ll Do Drive the onboarding process for customers, working closely with the Account team to ensure alignment between technical execution and customer success objectives Design and optimize deployment frameworks that can scale across different customer segments while accommodating enterprise-specific requirements Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders Create and maintain detailed technical documentation for deployments, including integration specifications, data models, and best practices Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions Partner with Product and Engineering to identify and resolve technical blockers that could impact customer success Build relationships with technical stakeholders within customer organizations Contribute to product development by providing feedback to our engineering team Standardize and automate implementation processes to increase team efficiency and customer satisfaction What We're Looking For 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders The ability to tackle the most ambiguous customer problems (the "that can't be done" ones) and find a creative paths to successful implementation Experience creating and optimizing implementation processes that can scale across an organization Excellence in technical project management with ability to manage multiple concurrent implementations Strong presentation and facilitation skills with ability to command a room of technical and business audiences Experience working with data warehouses, ETL processes, and marketing technology is a plus Bachelor's degree (or equivalent experience) The salary range for this position is $140,000-$180,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation. E-Verify Statement Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish) To apply: https://weworkremotely.com/remote-jobs/hightouch-deployment-architect