Enterprise Account Manager, Creditors Rights & Collections
Proof
Job description
Location: Remote Travel required: 20% for client visits and industry events We're Proof, a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly. We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team. About the Role: We are hiring an Account Manager to own the post-contract relationship for our Creditors' Rights accounts. You take the handoff from the sales team at contract signing and own everything from there: onboarding, ramp, retention, and growth. New logos are assigned to you throughout the year as they close. The firms you will be managing file thousands of cases a month across multiple states, run formal audit programs, and hold their vendors to documented SLAs. You need to know their workflow, their plaintiff clients, and their operational requirements. The right person is organized, proactive, and comfortable with operational complexity. You do not wait for clients to surface problems. You understand what good looks like for a creditors' rights firm and you hold Proof accountable to it. What You'll Do: Onboarding and Scoping Take the handoff from the Account Executive at contract signing and lead the firm through onboarding. Define state footprint, plaintiff client mix, reporting requirements, serve attempt rules, e-filing setup, and exception handling. Set ramp milestones, volume targets, and reporting cadence with the firm in the first 30 days. Document and share these internally so every team member knows what was committed. Ensure the platform is configured to match what was sold. What the contract says and what the system does need to be the same thing. Identify and resolve onboarding blockers early, whether that is alt-service setup, e-filing registration, bulk upload format, or platform access, before they delay volume. Partner with the Solutions Architect to ensure customer success. Retention and Account Health Serve as the primary day-to-day contact for your accounts. You are the person a Managing Partner or Director of Operations reaches out to when something is wrong, and you own getting it resolved. Maintain a regular communication cadence, monthly reviews for core accounts and formal QBRs for enterprise accounts. Monitor account health: serve rate, filing SLA adherence, volume trends, open job aging, complaint rate. Surface negative trends before the client does. Flag at-risk accounts early and escalate internally with enough specificity that the team can act on it. Expansion and Growth Find and develop expansion opportunities within your existing book. New states, new plaintiff clients, new service types. You own the commercial conversation on expansion. You identify the opportunity, you propose and negotiate the expanded scope, and you onboard it. Own renewal conversations. You know the account better than anyone and you are responsible for making the case for renewal and negotiating the terms. Platform and Industry Fluency Develop deep knowledge of the Proof platform. You need to know what it can do, what it cannot, how to configure it correctly, and where the edge cases are. Understand the end-to-end service of process workflow: job creation, server assignment, attempt cadence, affidavit generation, e-filing, and billing. Learn the state-specific service of process rules for your accounts' active jurisdictions. At minimum, you should know what constitutes valid service, what the filing SLA is, and what alt-service options exist. What You'll Bring: Required 3 or more years of account management or client services experience in a B2B environment. Experience working with creditors’ rights law firms, law firms generally, or in the legal services space is strongly preferred. Strong organizational discipline. You manage a multi-account book without dropping things, keep your notes and CRM current, and close every open item. Clear, direct communication skills. You can write a straightforward status update to a Managing Partner and a clear internal escalation to an ops team in the same afternoon. Proactive mindset. You surface problems before they become crises. You do not wait for a client to bring you something you should have caught. Comfort with operational complexity. This is not a role where the product does everything cleanly. You will regularly manage billing exceptions, filing delays, alt-service disputes, and e-filing issues. Ability to learn new legal and regulatory frameworks quickly. You do not need to be an expert on day one, but you need to get there fast. Strongly Preferred Experience working with creditors' rights law firms or in the broader law firm space. You understand how these firms operate, who makes decisions, and what matters to them. Familiarity with service of process: service attempts, affidavit of service, e-filing, substituted service. Or a demonstrated ability to get fluent within 60 days. Prior experience with legal technology platforms, case management software, or process serving systems. Exposure to compliance-driven client relationships with audit programs, vendor questionnaires, SLA reporting requirements, and formal review cadences. Why Proof The Market Creditors' rights firms are under increasing pressure to use vendors that can document clean service, hold up under audit, and file on time across multiple jurisdictions. Proof is purpose-built for that environment. The firms filing
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