Management Trainee at Africa Talent Contours Limited

Job description

Position Overview Our client is seeking a dynamic and experienced supervisor to oversee the operations of a boutique hotel located in Meru. The ideal candidate will ensure exceptional guest experience, efficient management of staff, and strategic growth of the hotel's market presence. Qualifications: Bachelor's degree in hospitality, Tourism, Business, or related fields 3 years' experience in a similar or related role within the hospitality industry Excellent understanding of market dynamics and digital marketing fundamentals Strong communication and interpersonal skills with a customer-first mindset Excellent IT skills and ability to use automated hotel management software and accounting systems Duties & Responsibilities Hotel management: Oversee daily operations, ensuring smooth functioning of all departments Customer service: Maintain high standards of guest satisfaction and resolve issues promptly Staff supervision: Lead, train, and motivate staff to deliver excellent service Reporting: Prepare and present operational and financial reports to management Sales management: Drive revenue growth through effective sales strategies Financial oversight: Monitor budgets, control costs, and ensure profitability Inventory management: Oversee procurement and stock control for supplies and amenities Compliance and safety: Ensure adherence to health, safety, and legal regulations Digital marketing: Manage online presence, social media, SEO, and digital campaigns to attract guests Corporate marketing: Build partnerships with businesses, travel agencies, and corporate clients to secure group bookings and events Event coordination: Manage special events, conferences, and functions hosted at the hotel Quality assurance: Regularly review service standards and implement improvements Community engagement: Build strong relationships with local businesses and tourism stakeholders Technology management: Utilize hotel management systems and digital tools to streamline operations Performance Metrics (KPIs) The supervisor will be evaluated based on: Occupancy rate Revenue per available room (RevPAR) Guest satisfaction scores Employee retention Sales growth Cost control Digital presence Corporate partnerships