Senior Quality Engineer at Airtel

Job description

Job Description The Senior Quality Engineer role reports to the Radio, Planning and Optimization Lead. He/she will be responsible for the optimization of 2G/4G/5G mobile services towards delivery of excellent network service that will always enhance customer experience. Responsibilities The role holder duties will include but not limited to: Share regular network insights with key focus on tool usage i.e. Geolocation and SON Deliver network level quality of service (QOS) performance and regulatory targets End to end performance monitoring and evaluation, drill down analysis and take appropriate KPI optimization actions to resolve emerging quality issues. Oversee and share insights on new feature trials and impact assessment before massive roll-out Proactively track and manage customer complaints as captured on internal customer experience platforms Track and review 2G, 4G and 5G capacity to identify existing or potential bottlenecks for appropriate actions to be taken Timely and accurate KPI reporting as required Qualifications Qualifications, Competencies and Behaviors required: Undergraduate in Electrical, Telecommunication Engineering or related degrees with at least 3 -5 years hands - on experience on 2G, LTE/5G Optimization Working knowledge on Geolocation, SON, Netact, Google earth and Mapinfo. Working knowledge or experience in Nokia and/or Ericsson equipment will be an added advantage Ability to manage an outsourcing partner to effectively deliver on service level agreements A team player with excellent problem-solving skills Keen attention to details Strong planning, analytical and execution skills Proactive with a can-do attitude.