Senior Executive Assistant, Global Customer Solutions | United States | PST or MST | Remote
Grafana Labs
Job description
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization. Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move forward, decisions get made, and nothing falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are energized by complexity, thrive in fast-moving environments, and take pride in bringing structure to ambiguity. You bring excellent verbal, written, and organizational skills along with a consistent track record of supporting senior executives and driving programs in a dynamic, high-growth tech environment. You are high energy with a fun-loving, empathetic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact. You are not just eager to learn - you are proactive about leveraging AI tools and automation to make yourself and the people around you more effective. What You’ll Be Doing: Executive Support Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment Coordinate extensive domestic and international travel Help triage, organize, and draft responses to emails as necessary Manage expenses in a proactive, fiscally alert manner Ensure and maintain confidentiality of all appropriate communications and documents Attend meetings, document discussions, and distribute action items Coordinate and host group meetings, leadership meals, and management team off-sites Work with sales and customer success teams to coordinate customer meetings and visits Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support Handle occasional personal tasks for the executive as needed Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization Coordinate temporary office and meeting space as needed Program Management Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed Help design and implement lightweight but effective program management processes and frameworks that scale with the team Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads Assist in the planning and execution of quarterly business reviews and organizational planning cycles Identify inefficiencies in how the team operates and bring forward proposals to improve them Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress AI & Automation Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting) Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus What Makes You a Great Fit: You are located in PST or MST timezone You have experience in a tech or high-growth startup environment You have proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment You have hands-on program or project management experience - you know how to run a workstream, not just support one You are so
Similar jobs
Product Lead, AI Platform
6sense
Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Product Lead, AI Platform Are you a technical powerhouse who also loves building and mentoring high-performing teams? At 6sense, we are architecting the definitive intelligence layer for B2B—the reasoning engine that powers the world’s most sophisticated revenue organizations—and that transformation requires a foundational infrastructure where AI-driven reasoning powers every workflow. We are looking for a Product Lead to own our AI OS: the underlying operating system and orchestration engine that enables every product team at 6sense to build secure, reliable, and highly intelligent agentic experiences. This is a Player/Coach role. You will be hands-on leading our core AI infrastructure while simultaneously serving as the people manager and program leader for a specialized pod of Product Managers. You aren't just managing a backlog; you are defining the architectural standards for how 6sense builds and ships AI at scale. Why 6sense? AI That Builds Pipe, Not Hype: Our Revenue AI™ identifies accounts ready to buy, crafts the right message, and qualifies meetings automatically. We don’t just surface data—we deliver intelligence and action. Crack the Dark Funnel™: Less than 3% of buyers engage early. We uncover hidden buying signals, decode the “breadcrumb trails,” and help revenue teams connect with buyers in ways they never could before. Orchestrate the Full Journey: From dynamic audience creation to multi-channel engagement, we empower marketers to reach the right accounts, at the right time, with the right message—across advertising, email, web, and sales. Arm Operations Teams: Integrate insights, centralize audience creation, and maximize impact by connecting 6sense with your tech stack. We’re the single canvas for your entire GTM strategy. Your Impact As Product Lead, AI Platform, you will: Lead and Scale a High-Performing Pod. Act as a formal people manager, responsible for hiring, coaching, and developing a specialized team of PMs. You will define the pod's operating model, ensuring clear boundaries between platform infrastructure and agentic capabilities. Own the AI Orchestration Layer. Personally drive the design and evolution of our core orchestration engine, ensuring robust state management, tenant routing, and high-performance runtime for intelligent workflows. Modernize the Developer Experience. Design and maintain the internal SDKs and capability registration patterns that allow other teams to build, register, and call intelligence tools within the AI OS. Define Evaluation and Trust Standards. Build the frameworks, guardrails, and security protocols that ensure our AI outputs remain accurate, evidenced, and enterprise-grade across the entire platform. Lead Foundational Model Strategy. Drive our model strategy, including routing logic, cost optimization, and compute infrastructure management to maximize both performance and efficiency. Be a Strategic Partner to Leadership. Act as a force multiplier for the Head of Intelligence Product—surfacing technical risks early, driving clarity in platform architecture, and turning AI strategy into operating reality. Strategic Themes You'll Drive The Infrastructure of Reasoning. Shift the organization from hard-coded logic to a dynamic orchestration model, providing the "plumbing" that makes multi-step agentic tasks possible. Contract-First Platform Development. Define the technical contracts that allow teams to consume AI capabilities in a self-serve, standardized manner. Platform Efficiency & Scalability. Ensure the AI OS is built for enterprise scale, managing the balance between rapid innovation and the rigorous demands of global B2B environments. What You'll Bring People Leadership. Proven experience building and leading product teams. You know how to mentor senior PMs, manage performance, and create environments where technical builders thrive. Technical Mastery. Deep, hands-on expertise with the modern AI stack. You’ve personally architected orchestration layers, developer platforms, or complex distributed systems at scale—not just sponsored the work. Operating Rigor. You build operating rhythms that scale, drive clarity in ambiguous environments, and turn messy cross-team dependencies into clean execution. Systems Thinking. You see the whole system—strategy, org, data, and execution—and know which lever to pull when something is stuck. Experience. 8-10+ years in Product Management, with a focus on AI, Platform, or Infrastructure, including 3-5+ years of formal people management experience in a high-growth environment. Why You’ll Love This Role Impact: You are architecting the Foundational AI Operating System of 6sense—the underlying infrastructure that every other agentic workflow across the company relies on to function. Innovation: You get to define the technical standards for agent orchestration and model routing at enterprise scale, solving infrastructure challenges most companies haven't even encountered yet. Growth: Join a rocket ship, learn every day, and accelerate your career in a collaborative, high-energy environment. Fun: We take our work seriously, but not ourselves. Expect GIFs, puns, and the occasional ABM meme. Base Salary Range: $197,997.50 - $260,863.00. The base salary
Senior Director of Public Charging
ChargePoint
About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Reports To Vice President, Sales – Public, Fleet & Auto What You Will Be Doing This role owns two connected functions: strategic account management for a portfolio of top-tier public charging accounts (quota carrying), and segment blueprint creation — structured, evidence-based playbooks for each priority public charging segment (CPOs of all types & Retail and Destination) that capture customer economics, procurement behavior, technical requirements, and competitive dynamics. The blueprints are not a static reference document — they are the primary mechanism for feeding validated, field-tested segment intelligence into Product, Policy, R&D, and Marketing, so those functions build roadmap, positioning, and regulatory strategy around real account behavior rather than assumption. The person in this seat reports to the Vice President of Sales, North America and acts as the connective tissue between account-level reality and company-level decisions. What You Will Bring to ChargePoint Segment Blueprint Creation Build and own segment-specific blueprints (CPO & Retail) that document customer economics, procurement patterns, technical/product requirements, and competitive positioning within each segment Translate blueprint findings into structured inputs for four functions: Product (feature and roadmap priorities), Policy (regulatory and incentive positioning), R&D (technical requirements), and Marketing (positioning and messaging). Own this as a standing feedback loop with defined cadence, not a one-time handoff Generate new growth with major market movers within each sub-segment Maintain and refresh blueprints against market, competitive, and policy shifts; define and track KPIs that indicate segment traction and blueprint accuracy Strategic Account Management Own relationships for a portfolio of top-tier public charging accounts; be the primary point of accountability for account health, growth, and retention Lead negotiation and contract structuring for major, complex, multi-year agreements Drive footprint expansion within key public charging accounts, deepening existing relationships to secure large, repeat business Coordinate cross-functional pursuit teams (sales, marketing, legal, finance, product) on major RFPs and large bids, using blueprint data to sharpen proposal strategy Cross-Functional Enablement Act as the primary conduit from account and field intelligence into Product, Policy, R&D, and Marketing — accountable for ensuring blueprint insight measurably changes what gets built, priced, and messaged, not just that it gets reported Provide business case analysis, financial modeling, and ROI assessments to support major pursuits and investment decisions Track performance of segment strategies against plan; adjust blueprints and account plans as the market evolves Requirements Bachelor's degree in Business, Economics, Engineering, or a related field; MBA a plus 10–15 years of experience in business development, strategic account management, or strategic planning, with at least 5 years managing multi-regional field sales teams; EV, energy, or technology sector background required, with public charging market exposure strongly preferred Skilled at building executive-ready presentations (PowerPoint) that translate complex data into clear narratives for internal and external stakeholder Comfortable leveraging AI and automation tools to accelerate research, analysis, and content development Strong analytical and financial modeling skills Track record of building and managing top-tier commercial relationships, and of translating account-level insight into cross-functional influence with Product, Policy, R&D, and Marketing Ability to think strategically and act operationally — able to convert high-level goals into segment blueprints and account plans that other functions can act on directly Proficiency in market research, data analysis, and presenting findings to internal stakeholders and leadership In-depth understanding of the e-mobility industry, public charging infrastructure, and energy markets highly preferred Willingness to travel domestically as business needs require Location Atlanta, Los Angeles, Campbell, Phoenix We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ChargePoin